About Us

Welcome to CaliPro, a shop that supply premium quality supplements!

At CaliPro, our mission is to empower our customers to achieve their health goals with science-backed supplements that are transparent, high-quality, and effective. We believe in using natural ingredients and rigorous testing to ensure that our products deliver the results that our customers expect and deserve. Our commitment to customer satisfaction and ongoing innovation drives everything we do, from product development to customer service.

 

Our vision at CaliPro is to be a trusted leader in the health and wellness industry, known for our science-backed supplements and dedication to customer satisfaction. We strive to be the go-to source for customers seeking natural and effective solutions for their health needs, and to constantly innovate and improve our offerings to meet evolving customer needs. We aim to make a positive impact on the world by promoting health and wellness and empowering individuals to live their best lives.

Our Product Benefit

Contact Us

+852 21112884

account@calipro.store

Unit A, 14/F., Wah Sing Industrial Building Wah Sing St., Kwai Tsing, New Territories, Hong Kong

FAQ

Yes, we provide a return service. Please note that we do not accept exchanges. The returned goods should be in a condition that does not affect resale.

The following situations are not eligible for returns:

  1. Goods that have been unpacked or damaged due to human causes;

  2. Free gifts;

  3. Exceeding the deadline for return requests.

If your product needs to be returned due to quality issues, please contact customer service within (30 days for regular-priced items, 15 days for discounted items) from the date of receipt. Follow the instructions provided by customer service to proceed with the return process.

For returns related to quality issues, please choose SF Express for the return shipment. The shipping fee will be covered by us. Please prepay the shipping fee and include the shipping invoice when sending back the returned goods. We will process the refund based on the actual shipping fee amount. If you return the goods without contacting us and using other courier or postal services, we will refund based on the standard shipping fee for deliveries in Hong Kong (HKD 100). We are not responsible for any additional costs.

Generally, our delivery service takes 2-5 working days to complete. The specific date depends on the actual circumstances.

All orders must be delivered within 10 days after the purchase date. If an order cannot be delivered within 30 days, we will contact the customer via SMS or email to cancel the order and arrange a refund.

All orders must be delivered within 10 days after the purchase date.

If an order cannot be delivered within 30 days, we will contact the customer via SMS or email to cancel the order and arrange a refund.

If you need to change the delivery time for an online order, please call 2111 2884 or email marketing@topledaer.com.hk on the delivery date to make arrangements.

Otherwise, we will charge an additional fee of HKD 200 for the service.

If you need a refund, please contact customer service first. If it is a return due to product quality issues, we will issue the refund within 7 days after accepting the return request, using the same payment method. If your order was paid with a credit card, Payme, or Alipay, a 5% handling fee will be charged.

If you need to return the goods, please contact customer service first. The return must meet the return conditions, including unopened and undamaged goods, within the specified return period. If your product needs to be returned due to quality issues, we will provide SF Express return service, and the shipping fee will be covered by us. Please prepay the shipping fee and include the shipping invoice when sending back the returned goods. We will process the refund based on the actual shipping fee amount. If you return the goods without contacting us and using other courier or postal services, we will refund based on the standard shipping fee for deliveries in Hong Kong and will not be responsible for any additional costs.

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